Service Level Agreement
Version 1.0 · Effective 27 April 2026
The short version: on paying tiers we aim for 99.5% monthly uptime. If we miss that, you get an automatic credit on your next invoice. Live status: status.yieldiq.in.
1. Uptime commitment
YieldIQ commits to 99.5% monthly uptime for the paying tier across the web app at https://yieldiq.in and the public API at https://api.yieldiq.in. 99.5% allows up to ~3 hours 36 minutes of unplanned downtime per calendar month. The free tier is best-effort and not covered.
2. What counts as downtime
A minute counts as down if two consecutive checks from our third-party monitoring (Better Stack) fail against any of our primary monitors: marketing home, API health, public stock summary, or all-tickers. Slow responses under 30s are not counted, but persistent slowness (P95 > 5s for > 1 hour) is treated as a P2 incident.
3. Maintenance windows
Planned maintenance is excluded from the SLA calculation.
- Sundays, 03:00–05:00 IST — weekly window, used as needed.
- Announced on the status page at least 24 hours in advance.
- Emergency security patches may happen outside this window with as much notice as practical; also excluded from the SLA.
4. Service credits
If we miss 99.5% in a calendar month, paying customers receive a credit on the next invoice:
| Breach in rolling 12 months | Credit |
|---|---|
| 1st | 10% of monthly fee |
| 2nd | 20% of monthly fee |
| 3rd | 40% of monthly fee |
| 4th and beyond | 100% of monthly fee |
Credits are applied automatically — no claim form. The credit is the sole and exclusive remedy for an SLA breach.
5. Out of scope
The SLA does not cover downtime caused by:
- Third-party providers (Vercel, Railway, Neon, Cloudflare, payment gateways). We report these on the status page but cannot refund for them.
- Force majeure — natural disasters, internet backbone failures, state-level censorship.
- User-side issues — unstable internet, outdated browsers, ad blockers or extensions that strip cookies / break the app.
- Beta or experimental features clearly marked as such in the product.
- Free-tier traffic, which we run on a best-effort basis.
6. Your responsibilities
To be eligible for SLA credit:
- Your account must be in good standing (payments current).
- The breach must be visible in the public history at status.yieldiq.in.
- You access YieldIQ via a modern browser (Chrome / Edge / Safari / Firefox, last 2 major versions).
7. Reporting an outage
- Check status.yieldiq.in first — if it's red, we already know.
- If status is green but you're seeing problems, email hello@yieldiq.in with URL, ticker, screenshot, browser, and time.
- We respond per the documented incident severity matrix.
8. Changes to this SLA
We may update this SLA. Material changes (lowering the uptime target, shrinking credits, expanding exclusions) will be communicated by email to active paying customers at least 30 days before they take effect. The current version is always at yieldiq.in/legal/sla.